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Industry: Electrical Power Systems | Power Protection & Automation | Utility | Energy
Location: Houston, Texas, USA
Job Type: Full-Time (Work from Office)
Compensation: USD 80K–100K per year
Travel: Up to 25% (U.S. & International)
Work Authorization: U.S. Citizens or Green Card Holders only
Our client is seeking a professional, innovative, and detail-oriented individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with our customers.
Ideal Candidate
- Demonstrated commitment to customer satisfaction by providing top-quality customer service and problem-solving support to current and potential customers, as well as technical support to the Sales team.
- Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation, specifically relays and recorders.
- Able to manage time effectively while working remotely and handling multiple demands.
Key Responsibilities
- Help customers apply products through customer visits, demonstrations, training courses, and telephone support.
- Meet with customers to determine the feature sets that products need to succeed in the marketplace and provide this information to the Marketing team.
- In collaboration with other members of the Technical Services Group, provide support to customers and resolve customer concerns through application notes, conference papers, responses to technical questions, Webex demonstrations, and other methods.
- Contribute customer service information to strategic plans and reviews conducted by Marketing; resolve problems, identify customer service trends, and determine system improvements.
- Assist in the preparation and presentation of successful proposals for products, services, and systems.
- Act as a secondary customer contact on primarily technical matters.
- Participate in training efforts and assist customers with the installation, commissioning, and operation of systems, both on-site and from the company’s offices.
- Participate in industry technical meetings such as NASPI, IEEE PSRC, and others.
- Provide input to the content of manuals, datasheets, ordering guides, and other literature used by customers.
- Provide support for marketing, sales, application engineering, and development activities.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
- Develop and maintain an expert level of knowledge about products and solutions for electric power system protection and automation.
- Complete assigned work within agreed schedules and budgets while maintaining a high level of quality.
- Assume a Project Management role on assigned projects.
- Fulfill supervisory duties as assigned.
Qualifications & Preferred Technical Skills
- B.S. in Electrical Engineering is mandatory.
- 5–10 years of experience working with relays and recorders.
- Working knowledge of electric power systems, practices, and philosophies.
- Working knowledge of protective relay applications within a utility or engineering firm, including industry practices.
- Experience with EMTP, load-flow, and short-circuit studies.
- Passion for customers and a strong desire to see both customers and the company succeed.
- Excellent technical training, speaking, and writing skills.
- Ability to work cooperatively in a team environment.
- Very strong computer and business software skills.
- Exceptional organizational and “get it done” skills.
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