| Description: |
Our client is seeking reliable IT Support professionals.
Responsibilities
- Supporting our clients via phone, email, remote login and/or on-site as necessary
- Working service requests all the way through resolution or escalation
- Tracking time and submitting time sheets for work completed
- Prompt and thorough documentation of all work via our ticketing system and documentation portal
- Resolve up to Tier 2 technical support issues
- Escalate Tier 3 technical support issues
- Primarily providing remote support, dispatched on-site as required
- Learn our business model and service offerings
- Communicate our service offerings to prospects & clients
- Performing other duties as required
Required Education, Skills and Qualifications
- Must be eligible to work in Canada.
- Strong English communication (written & verbal) and customer service skills.
- A broadband Internet connection at home.
- Must have reliable transportation and a minimum class 5 BC Drivers License.
- Microsoft Certified Professional (MCP) is an asset.
- Minimum of 2 years professional or related experience.
- Experience supporting Microsoft Office.
- Experience supporting Windows 7/10 Professional & Enterprise.
- Experience supporting Mobile handheld devices (Android, iOS).
- Flexible hours (availability) and the ability to work independently with minimal direct supervision.
- Experience with Microsoft Servers.
- Experience using PSA and RMM tools.
- Experience with firewalls, managed switches, VPNs, VLANs, etc.
- Experience in setting up and troubleshooting complex network/firewall scenarios.
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