Customer Service Representative - Contact Center

Our client located in Las Vegas is looking for Customer Service Representatives-Bilingual Spanish/English. This is a Full Time, Permanent position.

Duties and Responsibilities:

·        Provide excellent customer service to clients via Inbound calls, Email and/or Chat

·        Assist clients in learning and solving problems.

·        Document all client interactions promptly and accurately.

·        Follow up on resolutions with emails and/or customer callbacks.

·        Work within team to find solutions and alternative options.

·        Respond promptly to emails and voicemails from external and internal clients.

·        Maintain/update assured reports and call logs.

Requirements:

·        High School Diploma; or equivalent combination of education and experience.

·        Must be fluent in oral and written Spanish/English.

·        Customer service experience required.

·        Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

We thank all applicants for their interest; however only those selected for an interview will be contacted.